Student Checklist
Complete your face-to-face registration at the Queen Anne Building. This is where you will also collect your Student ID Card.
Once you have completed your face-to-face registration, you will receive your official student ID card. This must always be worn around the college and other university campuses. Once you have collected your ID card, you will be asked to visit the college where you will receive a welcome pack.
Should you lose your ID card, you will need to go to the student centre to receive a new one. Your first replacement will be free of charge. However, any further l will be a £10 replacement fee.
You will have access to many facilities on campus by using your Student ID card including the Students’ Union, student clubs and societies, Counselling Centre, Student Advice and Information Service, and non-denominational Faith Room for religious support.
You can collect this at the Student Centre in the Dreadnought Building after you have completed face-to-face registration at the Queen Anne Building. If you have chosen to collect your BRP at registration, you need to complete your online registration and your UGIC registration at the Queen Anne Building based at the university campus.
Please ensure you take your passport, qualifications, and proof of address (original documentation) when you collect your BRP. Failure to
do this will delay you becoming fully registered. If you are not sure, please contact the UGIC Registration at Ugic-Registration@greenwich.ac.uk.
You will receive your induction timetable once you have completed your face-to-face registration and will be given instructions on how to get to Bounty House. This is where you will meet the Student Services Manager and receive your course-specific induction timetable. You must attend all induction sessions.
You will need your University of Greenwich email and password to access Eduroam (University network) below.
If you are experiencing difficulties, please call the UGIC reception where IT will be on hand to help or alternatively email IT Support at itservicedesk@gre.ac.uk.
Eduroam
Please make sure you pick up a UK SIM Card as you will be required to have a UK number for the duration of your studies.
You will receive your teaching timetable via your University of Greenwich email address once you have completed your induction.
Do not use the timetable function on the student portal.
You can register with a GP at a Doctor’s practice close to where you live. The same goes for a dentist. Do not wait until you are ill. You can speak with UGIC Welfare who will be able to help you find GPs and dental practices in your local area.
International students are able to open a UK bank account. To open a bank account you need to show a University registration letter (or status letter). These must be requested from the UGIC Student Services Desk, by completing an online form for which you will find a QR code at UGIC Reception.
You will be eligible to apply for a University registration letter after you have attended one full week of lessons. Opening a bank account can take between two to three weeks.
If you have any queries about banking, please contact the college reception.
Some banks will not open accounts for students under the age of 18. If this is the case, please come and speak to the College Manager. We can provide advice and will help you during induction to get the correct documentation in place.
The bank will also need to see other documents including your passport and visa. Each bank will have its own requirements and will explain which documents they require and you can check these online.
If you intend to work part-time during your studies, we advise you to apply for National Insurance – this is a unique personal reference number which will be required for tax and employment purposes. The application takes a maximum of 4 weeks for approval. The NI number comes through the post and it is important that you provide your correct address details to ensure that you don’t lose it.
You can apply for a National Insurance number online below.
You can work in the UK for a maximum of 20 hours per week during term time and full-time during vacations.
You must ensure that you comply with the work restrictions that apply to you, as it is a criminal offence to breach any immigration conditions.
Apply for a National Insurance numberEdna Mohamud
Student Welfare Officer & First Aider
Chloe Wallder
Student Finance Officer & First Aider
Jack Eastment
Retention and Success Officer
Esther Mungai
Student Experience Officer
Ben Smith
UGIC Head of English
Jonathan Tangri
UGIC EAP and Digital Literacy
Programme Coordinator
Richard Brown
First Aider
Ben Smith
First Aider
Jonathan Tangari
First Aider
UGIC Student Services Support
ugic-admin@greenwich.ac.uk
Call UGIC Campus Security at 02083317970 or
Emergency Police/Ambulance/Fire call 999.
University Of Greenwich International College
Bounty House
Stowage
London,
SE8 3DE
Tel No: +44 (0)20 8331 7567
Email: ugic-admin@greenwich.ac.uk
For the Greenwich Campus: GREENWICH 2023
For the Medway Campus (For Engineering & Science Stds): MEDWAY 2023 (gre.ac.uk)
The Student Union can also provide job and career support and can be reached here.
For student discounts click here. You can also download apps such as StudentBeans, UniDays & Totum.
Please make sure you provide the college with your up-to-date UK address and phone number. If any of these details change at any point, please let the college know.
Please inform the college team if there are any medical/health conditions that may impact you whilst studying. You can inform the college of this at registration or email the college welfare officer at UgicWelfare@greenwich.ac.uk.
The UGIC Student Services Team are key people you can speak with and get help for:
- Student Letters and Bank Letters
- Student Well-being and Welfare
- Student Finance and Student Loans
- Student Attendance
- Part-time job applications
- Student – Tutor meeting arrangements
Welfare:
One-to-one confidential meetings, referral to the UoG well-being team for free counselling from professionals, advice on living/working as a student in the UK, under-18 attendance monitoring and regular group & one-to-one meetings throughout the year etc (this list is not exhaustive)
For confidential support, you can also email UGIC Welfare at ugicwelfare@greenwich.ac.uk.
Attendance:
Daily, weekly and monthly attendance monitoring, authorisation of absence requests, meetings with students on attendance warnings, weekly meetings with Programme Coordinators and Senior Tutors to flag up students on warnings and agree on a plan of action. For support, you can also email UGIC Attendance at ugicattendance@greenwich.ac.uk.
Finance:
Debt collection reminders, one-to-one meetings for debt management and fee collection, liaising between OIEG, agents and college for fee waivers and potential scholarships, liaising with OIEG, agents and college in terms of hardship funds and safeguarding expenses as necessary. For support, you can also email UGIC Finance at ugicfinance@greenwich.ac.uk.
Student Records and Exams:
Circulate exam timetables, advise students on grades, failed modules, resubmissions and liaise with Programme Coordinators and Welfare regarding GIPs and ECs
Each student will be appointed a personal tutor and will be expected to attend a two-hour personal tutorial session each week. Personal tutorial sessions cover issues such as culture shock and homesickness, time management, dealing with stress, and preparing for exams and assessments. The sessions consist of group activities and discussions and some one-on-one discussions with the tutor. Students are encouraged to discuss issues with their personal tutor at any time.
The UoG Students’ Union is a democratic organisation run by students for students with over 20,000 members, to represent student views to the University at all levels and to provide support services for its members.
As a UGIC student, you are a member of the Students’ Union and are encouraged to join one of the many student societies and take part in any of the SU events
You can find more information below.
IT Services:
Services include IT labs and open-access computing areas with general and specialist software, online print credit, printing and scanning, and the Eduroam wireless network. For further details including how to access Microsoft Office for free on your personal devices while you are a student see IT and Library Services | University of Greenwich.
The university offers many services which can be accessed remotely. This page will help you to find the resources you need. Connect to the university from home by clicking: IT and Library Services | University of Greenwich.
The IT Service Desk is available via email or telephone to all students needing IT help. Face to face help is also available in our libraries – ask for the IT support staff. Email at itservicedesk@gre.ac.uk or phone 020 8331 7555.
Academic Support:
The University’s team of expert librarians and academic skills tutors can support you with your studies, especially when you are writing an assignment or at exam time. Enhance your information skills and academic skills by attending a workshop or get personalised help in a 1-2-1 tutorial. Book a session via your Moodle account or in the Academic Skills Hub.
Well-being Support:
The University offers a wide range of wellbeing support as well as support for students with disabilities and specific learning difficulties (including dyslexia). The Wellbeing Service is located in the same area as the Student Services Centre in the Dreadnought Building (Park Row, London, SE10 9LS).
Report & Support Team:
If you or someone you know has experienced or witnessed any form of harassment, including bullying, discrimination, hate incidents, or sexual misconduct, you can report it anonymously or ask to speak to a trained advisor to get information on reporting options and support available so that you can make an informed decision on what happens next. You can report and get support by clicking here.