Agent Portal support centre
Hello, how can we help?
Here, you’ll find answers to common questions, step-by-step guides, and resources to help you effectively use the agent portal. If you’re new here, start with our “Getting Started” section. For specific issues, use the search bar or browse the categories below.
How do i setup my account?
The Agent Portal is your centralized hub for managing your account, accessing student information, and completing tasks. Here’s a quick guide to help you get started.
- On the homepage, click the “Sign Up” button.
- Enter your email address
- Create a secure password that meets the portal’s requirements (e.g., a minimum of 8 characters, including a mix of letters, numbers, and symbols).
- Complete the form by clicking the “Register” button.
- Check your email inbox for a verification email from the portal.
- Open the email and click the verification link to confirm your email address. If you don’t see the email, please check your spam or junk folder.
- Once verified, return to the portal’s login page.
- Enter your email and password, then click “Login” to access your account.
I'm having issues with my login, how can i fix it?
Steps to Troubleshoot:
- Verify your email and password to ensure they’re typed correctly.
- Password Reset: Click “Forgot Password” on the login page. A password reset link will be emailed to you.
- Clear Browser Cache: Clear your browser’s cache and cookies, then try logging in again.
What browsers are supported?
The portal works best on Google Chrome and Firefox. Safari and Edge are also supported.
Still need help?